Last Updated: 25 June, 2026
Customers may request order cancellation before the order has been prepared or dispatched.
Before Dispatch
Orders cancelled before dispatch are eligible for a full refund.
After Dispatch
Once an order has been processed and handed over for delivery, cancellation may no longer be possible.
How to Cancel
To request a cancellation, please contact our customer support team immediately with your order number.
PISTARA reserves the right to determine cancellation eligibility based on the order status at the time of the request.