Last Updated: 25 June, 2026

Customers may request order cancellation before the order has been prepared or dispatched.

Before Dispatch

Orders cancelled before dispatch are eligible for a full refund.

After Dispatch

Once an order has been processed and handed over for delivery, cancellation may no longer be possible.

How to Cancel

To request a cancellation, please contact our customer support team immediately with your order number.

PISTARA reserves the right to determine cancellation eligibility based on the order status at the time of the request.