Shopping Information

  • How can I contact PISTARA?

    You can reach our customer support team through the contact information provided on our website. We aim to respond to all inquiries as quickly as possible during business hours.

  • Freshness is at the core of everything we do. Our nuts are carefully sourced, professionally roasted and packed to preserve their natural flavor, texture and quality before they reach your doorstep. PISTARA is fully committed to packing the nuts within 14 days from roasting. We declare the roasting and packaging dates of each item on our website.

  • Delivery times vary depending on your location within the UAE. Most orders are delivered within 1–3 business days after confirmation.

  • For the best tasteand freshness, we use high quality re-sealable packets. Store in a cool, dry place, away from direct sunlight. Reseal after opening and consume within 2 weeks.

  • If your order arrivesdamaged or you receive the wrong product, please contact us within 24 hours of delivery with your order number and photos of the item. Our team will reviewthe issue and assist you promptly. If possible, please inspect the product before accepting the delivery and decline receiving if damaged or incorrect.